Our practice aims to provide dental care of a consistent quality for all patients; we strive to meet the high standards expected in any clinical setting. We expect all members of our dental team to work to these standards to help us achieve our aim of providing a quality service. Our management systems define each practice member’s responsibilities when looking after you.
The policies, systems and processes in place in our practice reflect our professional and legal responsibilities and follow recognised standards of good practice.
Our practice aims to achieve the best results for our patients through clear policies and systems and appropriately trained and competent team members. We evaluate our practice on a regular basis through audits, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.
Our practice has effective procedures for assuring and enhancing the quality of the services we provide for our patients.
In providing our patients with care of a consistent quality, we will:
For our dental team, we undertake to:
Team members implement and adhere to the practice policies and procedures, which are readily accessible in policy and CQC files.
All new members of the team receive training in practice-wide procedures, policies and quality assurance activities as part of their induction. Appraisal meetings take place annually and include an assessment of training needs.
We expect everyone working at the practice to:
Dentists and, where appropriate, hygienists also understand the policies and procedures for:
All GDC registrants meet their continuing professional development requirements and, as required by the GDC, maintain records of their individual CPD activity. In addition, the practice maintains records of all practice-wide training it provides and training provided for individual members.
The following policies and procedures are in place in the practice and reviewed at least annually to ensure their relevance and currency.
We undertake regular audits of our procedures and protocols to monitor our service to our patients. On a regular basis, we consider:
On a monthly basis, we record the following:
We record & act upon the following qualitative data:
Our practice uses clinical governance to ensure we deliver a consistent standard of care to our patients. Our clinical governance framework incorporates the following:
In relation to clinical governance:
This policy will be subject to regular review and will be updated annually.
“We always have such a great customer journey at Priory House from the reception desk through to our super talented dentist Dr Howell. He has recently done the most fantastic work on building up my teenagers teeth. She and I totally trusted him to do a good...”
“A full recommendation for the Priory! I knew straight away I was in safe hands with my dentist Dr Gethin Howell and nurse Millie White. I was fitted with composite bonds top and bottom , I'm extremely happy with the end result. A very caring team so...”
“I was very pleased with my experience at priory house. I was very anxious at first but my dentist Dr Mohan and his nurse Amy made me feel at ease. I feel much better about coming back next time. Highly recommend to anyone trying to find a...”
“My family and I started using this practice back in 1996, then in 2014 moved away from the area. Having tried out two local practices over the last 9 months, I realized that Priory House would be hard to match, and I have now returned to them,...”
“Being an extremely nervous patient, particularly with dental treatment I can’t recommend Priory House highly enough! All the team are incredibly patient and understanding of this, and go out of their way to make me feel at ease. I’m never rushed through treatment and always have my...”