Since they were created in the 1990s, the amount of digital information we create, capture, and store has vastly increased. Simply put, the old regime was no longer fit for purpose.
The solution is the mutually agreed European General Data Protection Regulation (GDPR), which will come into force on May 25th, 2018 and become part of UK Law. It will change how businesses and public-sector organisations can handle customers’ information.
GDPR means that we at Priory House Dental Centre will be more accountable for handling people’s personal information, and as such, we have updated our data protection policies.
Our data protection code of practice lays out our procedures that ensure our employees comply with Data Protection Laws and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)
To provide patients with a high standard of dental care and attention, we need to hold their personal information. This personal data can include:
We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate dental care. We will ask you yearly to update your medical history and contact details.
We will retain your dental records and orthodontic study models while you are a practice patient and after you cease to be a patient for at least eleven years, or for children until age 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a locked manual filing system. The information is only accessible to authorised team members. Our computer system has secure audit trails, and we back up information routinely.
To provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know how to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.
In very limited circumstances or when required by law or court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible, you will be informed of these requests for disclosure.
You have the right access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in their best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager, Maria Georghiou.
If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object; however, this may affect our ability to provide you with dental care.
You have a right to withdraw your consent at any time. However, this will not be retrospective.
You have the right to withdraw your consent to allow the practice to contact you with practice newsletters, special offers, marketing, promotions, practice updates and appointment reminders.
“We always have such a great customer journey at Priory House from the reception desk through to our super talented dentist Dr Howell. He has recently done the most fantastic work on building up my teenagers teeth. She and I totally trusted him to do a good...”
“A full recommendation for the Priory! I knew straight away I was in safe hands with my dentist Dr Gethin Howell and nurse Millie White. I was fitted with composite bonds top and bottom , I'm extremely happy with the end result. A very caring team so...”
“I was very pleased with my experience at priory house. I was very anxious at first but my dentist Dr Mohan and his nurse Amy made me feel at ease. I feel much better about coming back next time. Highly recommend to anyone trying to find a...”
“My family and I started using this practice back in 1996, then in 2014 moved away from the area. Having tried out two local practices over the last 9 months, I realized that Priory House would be hard to match, and I have now returned to them,...”
“Being an extremely nervous patient, particularly with dental treatment I can’t recommend Priory House highly enough! All the team are incredibly patient and understanding of this, and go out of their way to make me feel at ease. I’m never rushed through treatment and always have my...”